Privacy Policy

Effective date: December 2025

At cloud11nines, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect data when you contact us or interact with our website.

Information we collect

• Contact form: Name, email address, and the content of your message.
• Email contact: If you email us directly, we receive your email address, name (if provided), and any information you include.
• Technical data: Basic technical information provided by your browser (e.g., IP address, device type) as part of normal web operations.

How we use your information

• Respond to inquiries: To reply to your messages and provide requested information or services.
• Business records: To maintain communication records for legitimate business purposes.
• Site reliability and security: To protect our website and ensure reliable operation.

Legal basis (GDPR)

• Consent: When you submit the contact form.
• Legitimate interests: When you email us directly, we process your data to respond and manage communications.
• Legal obligations: If we must retain data to comply with applicable laws.

Data storage, sharing, and retention

• Security: We take reasonable measures to protect personal data against unauthorized access, alteration, or disclosure.
• Sharing: We do not sell your data. We may share data with service providers (e.g., email, hosting) only as needed to operate our business and only under appropriate safeguards.
• Retention: We keep personal data only as long as necessary to fulfill the purposes described above or to comply with legal requirements.
• International transfers: If data is processed outside your country, we use appropriate safeguards where required by law.

Your rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to fix inaccurate or incomplete information.
• Deletion: Request deletion, subject to legal obligations.
• Objection/withdrawal: Object to certain processing or withdraw consent where applicable.

To exercise these rights, contact us at info@cloud11nines.com.

Cookies and analytics

If we introduce cookies or analytics in the future, we will update this policy and provide appropriate notices and controls.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.